Tuesday 21 March 2017




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Customer Service Apprentice (0888)
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You are passionate about providing excellent customer service, a superstar when it comes to organisation and on fire when working on a computer. You want to gain a qualification in a professional working environment, so why not give your career a kick start and join our BAM Apprenticeship Programme?

With this apprenticeship you can complete a Level 3 qualification in Customer Service, whilst working with our Helpdesk team!

Our Customer Service Apprenticeship is based in our Head office in Hemel Hempstead and will be a full-time role from Monday to Friday.

So what is the Helpdesk team all about? We asked the team to tell us...

“This exciting new opportunity sits in the BAM Facilities Management area. Facilities management companies are responsible for the management of services and processes that support the core business of an organisation. They ensure that an organisation has the most suitable working environment for its employees and their activities. Typically this means ensuring that lighting, heating, hot water, fire alarms and fire doors are all in good working order. It can also cover the delivery of other service such as catering, security and cleaning.

Here is a flavour of the type of activities we would love you to be involved in:

  • Speaking with our customers and monitoring maintenance activity
  • Inputting updates in to our database system
  • Recording all maintenance activities
  • Supporting the team with any ad hoc administration duties

What we're looking for…

Early careers talent is really important to us here at BAM. We're looking for people with passion and initiative. You will love working in a team, learn quickly and prioritise your workload. We need you to support the team, so we are looking for someone who can talk to people at all levels and pay close attention to detail. You'll be a superstar at administration and eager to provide excellent customer service.

Eligibility

Due to the nature of this apprenticeship, it would suit school/college leavers from 16 years of age. You are only eligible to apply if:

  • You have lived in the UK/EEA for a minimum of three years consecutively
  • You have at least a Level 1 qualification in Maths and English (GCSE or equivalent, grade D or above)
  • You do not already hold a Level 3 qualification in the same subject

What you'll get

The nationally recognised apprenticeship qualification takes a year to complete and you will receive a competitive salary, which is nearly double the apprentice national minimum wage! You will gain valuable customer service training in the workplace while being supported every step of the way, guided by a personal development plan.

Start date

We are looking for someone to start from the 3rd of May 2017

Assessment day
If your application is successful, you will be invited to an assessment day on the 18th of April. Please make sure that when you are applying that you are available on this date.


Applications close on the 13th of April, don't miss out!





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